1.By prior arrangement (confirmed in writing and authorised by a director);

2.On payment of a 25% handling charges (unless the goods were defective when delivered) and

3.If a manufacturer offers a money back guarantee, you must contact the manufacturer directly who will advise of their returns    procedure. The manufacturer will be responsible for processing any refund for you.

4.For faulty goods please download the RMA form and follow the procedure as listed!